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Hotel Terms & Policies

Standard Operating Agreement & Guest Privacy Policy

1. Terms and Conditions

By making a reservation or staying at our property, you agree to comply with all rules and regulations set forth by the Management.

Check-in and Check-out

  • Check-in: From 3:00 PM. Guests must present a valid government-issued photo ID and a credit card for incidental charges.
  • Check-out: By 11:00 AM. Late check-outs may be subject to additional fees.

Strict Property Policies

Smoke-Free Building: Our hotel is a 100% smoke-free building. Smoking of any kind (including tobacco, marijuana, or electronic cigarettes/vapes) is strictly prohibited. Any guest room found to be contaminated with trace, smoke, or odor will lead to a cleaning fee of $400.00.

Pet Policy

No Pets Allowed: Our property maintains a strict no-pet policy. Pets and Emotional Support Animals (ESAs) are not permitted on the premises.

Service Animals: Fully trained service dogs individually trained to perform specific work or tasks for individuals with disabilities are welcome in accordance with Title III of the Americans with Disabilities Act (ADA). Emotional support, therapy, comfort, or companion animals do not qualify as service animals under federal law and are strictly prohibited.

Verification Requirements: If the necessity of your service dog is not obvious, front desk staff will ask the two federal standard inquiries:

  • Is the dog required because of a disability?
  • What specific work or task has the dog been trained to perform?

Policy Non-Compliance: Misrepresenting a pet or emotional support animal as a trained service animal, or failing to answer the statutory inquiries, will result in immediate denial of check-in or cancellation of stay. Bookings cancelled at check-in due to undisclosed pets or unauthorized animals are non-refundable in accordance with our standard cancellation policy. An additional deep-cleaning fee of $250.00 will be assessed if an unauthorized animal is brought into any guest room.

Parking & Transportation

We provide a two-tier parking area for our guests, which is free of charge. For your convenience, the main entrance to the building is located on Park Street, situated in close proximity to the parking lot.

Please note that the hotel does not provide a shuttle service. However, the area is well-served by a high volume of Uber and Lyft drivers who can easily accommodate transportation to your destination.

Guest Conduct

We maintain a strict quiet-hours policy between 10:00 PM and 7:00 AM. Any guest found to be causing a disturbance to others may be asked to leave without a refund.

Liability

The Hotel is not responsible for the loss, theft, or damage of any personal items left in guest rooms or public areas.

2. Cancellation Policy

To ensure fair availability for all guests, we enforce the following cancellation terms:

Standard Cancellation Notice: 48 Hours

  • Cancellations or modifications must be made at least 48 hours prior to the scheduled check-in time (3:00 PM on the date of arrival).
  • Cancellations made within the 48-hour window will result in a penalty charge equivalent to the first night’s room rate plus taxes.
  • “No-shows” will be charged the first night’s stay plus taxes.

2. Cancellation, Weather & Force Majeure Policy

  • Cancellation Window: All reservations may be canceled or modified up to 24 hours prior to the standard check-in time (3:00 PM local time on the scheduled day of arrival) without penalty.
  • Non-Refundable Period: Cancellations, modifications, or requests for refunds made within 24 hours of the scheduled check-in time—or after check-in has occurred—are strictly non-refundable and non-transferable.
  • Inclement Weather & Force Majeure: The hotel does not issue refunds, credits, or fee waivers for late cancellations, shortened stays, or no-shows resulting from weather-related conditions, natural disasters, atmospheric events, or travel disruptions. This includes, but is not limited to:
    • Severe storms, rain, snow, or extreme temperature events
    • Flight delays, cancellations, or road closures
    • Hurricane warnings, tropical weather alerts, or localized flooding
  • Recommended Travel Protection: Because weather conditions and travel disruptions are beyond the control of the hotel, guests are strongly advised to purchase comprehensive travel insurance to cover unexpected delays or last-minute cancellations.

3. Privacy Policy

Your privacy is important to us. We collect information necessary to process your booking, including your name, contact details, and payment information. We implement industry-standard security measures to protect your data and do not sell your personal information to third parties.